betpeo Privacy Policy

1.Introduction

betpeo ("we", "us", "our", "the Platform") operates the online casino and sports betting services available at betpeo.vip. In delivering those services, betpeo collects, processes, and stores certain personal data relating to registered players and visitors to the betpeo platform. This Privacy Policy describes what personal data betpeo collects, the purposes for which it is processed, how it is protected, with whom it is shared, and the rights that players have in relation to their personal data.

betpeo is committed to data privacy as a core operational principle — not a box-ticking exercise. The practices described in this Policy reflect the standards betpeo has adopted to ensure that Pakistani players and other users can trust the platform with their personal information. betpeo will never sell personal data to third parties and will only share data as specifically described in this Policy.

This Policy should be read alongside betpeo's Terms & Conditions and Responsible Gaming policies, which together govern the full relationship between betpeo and its players.

2.Personal Data We Collect

betpeo collects personal data through several channels: directly from you when you register an account or use betpeo's services; automatically through your use of the betpeo platform (including device and session data); and from third-party services such as payment providers and identity verification partners. The categories of personal data betpeo collects include the following:

2.1 Registration Data

• Full legal name as it appears on your Pakistani CNIC or equivalent government-issued identity document;
• Date of birth (collected to verify that you meet the 18+ age requirement);
• Pakistani mobile number (the primary identifier for JazzCash and Easypaisa payment methods);
• Email address;
• Residential address in Pakistan;
• Username and encrypted password credentials.

2.2 Identity Verification (KYC) Data

• Copy of CNIC, passport, or other government-issued photographic identification;
• Proof of address documentation (utility bill, bank statement, or similar);
• Source of funds documentation where required by betpeo's internal compliance procedures.

2.3 Financial Data

• JazzCash and Easypaisa mobile wallet identifiers;
• Bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or other bank transfers;
• Card details (card number, expiry, and billing address) for Visa/Mastercard transactions — note that betpeo does not store full card numbers; payment card data is processed by certified PCI DSS-compliant third-party processors;
• Transaction history including deposit amounts, withdrawal requests, bonus credits, and wagering activity in PKR.

2.4 Usage and Technical Data

• IP address and approximate geolocation data;
• Device type, model, operating system, and browser type;
• Session timestamps, login history, and session duration;
• Game play data including games played, stake amounts, outcomes, and session logs;
• Betting activity including market selections, odds accepted, and settlement results;
• Platform navigation behaviour and feature interaction data.

2.5 Communications Data

• Records of communications between you and betpeo's customer support team, including live chat transcripts, emails, and support ticket records;
• Survey responses and feedback submitted through the betpeo platform.

3.How betpeo Uses Your Personal Data

betpeo processes personal data only for specific, documented purposes. The purposes for which betpeo uses your data are as follows:

• Account Creation and Management: To create, maintain, and administer your betpeo Account, including verifying your identity and eligibility, managing your PKR wallet, and providing access to betpeo's casino, sports betting, and other gaming services.
• Payment Processing: To process deposits received via JazzCash, Easypaisa, bank transfer, or card payment, and to execute withdrawal requests to your registered payment method in PKR.
• Identity Verification and KYC Compliance: To verify your identity, age, and the source of funds deposited to your betpeo Account in accordance with betpeo's internal compliance obligations.
• Service Delivery: To provide, operate, and improve the betpeo platform, including personalising your game recommendations and delivering cricket betting markets relevant to Pakistani users such as PSL and international fixtures.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, to enforce deposit limits and self-exclusion arrangements you have activated, and to fulfil betpeo's responsible gaming obligations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, account compromise, money laundering, and other prohibited conduct; to enforce betpeo's Terms & Conditions and to investigate suspected violations.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide ongoing account assistance.
• Promotional Communications: To send you promotional offers, bonus notifications, and platform updates by SMS or email to your registered contact details, where you have not opted out of such communications. You may opt out of promotional communications at any time via your betpeo Account Settings.
• Analytics and Platform Improvement: To analyse aggregated usage data to improve the betpeo platform's functionality, user experience, and product range.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from Pakistani regulatory or law enforcement authorities.

4.Legal Basis for Processing

betpeo processes personal data on the following legal bases:

• Contractual Necessity: The processing of registration data, financial data, and KYC data is necessary to fulfil betpeo's obligations under the account agreement with you, including providing gaming services, processing payments, and verifying eligibility.
• Legitimate Interests: betpeo processes usage and technical data, fraud prevention data, and security monitoring data based on its legitimate interests in operating a secure and compliant gaming platform. betpeo has determined that these interests are not overridden by the interests or rights of data subjects.
• Consent: betpeo relies on your consent for the sending of promotional communications. You may withdraw this consent at any time by updating your communication preferences in Account Settings.
• Legal Obligation: betpeo processes certain data as required by applicable anti-money laundering obligations, age verification requirements, and responses to lawful regulatory requests.

5.Data Sharing and Third Parties

betpeo does not sell your personal data to third parties. betpeo shares personal data only in the following limited circumstances:

5.1 Payment Processors

betpeo shares financial data with JazzCash, Easypaisa, and other payment service providers to process deposits and withdrawals. These providers are contractually obligated to handle your data securely and only for the purpose of processing betpeo transactions.

5.2 Identity Verification Providers

betpeo uses third-party KYC and identity verification services to verify CNIC and other identity documents submitted by Pakistani players. These providers process identity data solely for verification purposes under contractual data protection obligations.

5.3 Game Providers

Where you play games provided by third-party suppliers (such as Evolution Gaming, Pragmatic Play, or other licensed game studios), limited session and wallet data is shared with those providers to facilitate game delivery. Game providers do not receive your full personal profile.

5.4 Legal and Regulatory Disclosure

betpeo may disclose personal data to Pakistani law enforcement authorities, courts, or regulatory bodies where required to do so by law, or where betpeo is legally permitted and considers it necessary to protect the rights, property, or safety of betpeo, its players, or others.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of betpeo's business, personal data held by betpeo may be transferred to the acquiring entity. betpeo will notify registered players of any such transfer and the Privacy Policy applicable to their data following the transaction.

6.Cookies and Tracking Technologies

betpeo uses cookies and similar tracking technologies on the betpeo.vip website. Cookies are small data files stored on your device that help betpeo deliver a functional and personalised experience. The types of cookies betpeo uses are:

• Strictly Necessary Cookies: Required for core platform functionality including login session management, security, and PKR wallet access. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game history, and responsible gaming configurations.
• Analytics Cookies: Collect aggregated data about how players navigate and use the betpeo platform, enabling betpeo to improve its services. Analytics data is processed in anonymised or pseudonymised form.
• Security Cookies: Used for fraud detection and prevention, including device fingerprinting to identify suspicious login attempts and protect betpeo accounts.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use betpeo's services normally.

7.Data Retention

betpeo retains personal data for the periods necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The general retention framework betpeo applies is as follows:

• Active Account Data: Retained for the lifetime of your betpeo Account plus the applicable post-closure retention period.
• KYC and Identity Documents: Retained for a minimum of five years following Account closure, in accordance with standard anti-money laundering record-keeping practices.
• Financial Transaction Records: Retained for a minimum of five years following each transaction, consistent with standard financial record retention requirements.
• Customer Support Communications: Retained for three years from the date of the most recent interaction, or longer where the communication relates to an unresolved dispute.
• Analytical and Usage Data: Aggregated or anonymised analytics data may be retained indefinitely. Pseudonymised usage logs are retained for up to 24 months.

Following the expiry of the applicable retention period, betpeo will securely delete or anonymise personal data in accordance with its data disposal procedures.

8.Security Measures

betpeo implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• TLS/SSL encryption for all data transmitted between your device and betpeo's servers;
• Encryption of sensitive data fields at rest, including password credentials (stored as salted hashes) and payment card data;
• PCI DSS-compliant processing of payment card data through certified third-party processors — betpeo does not store full card numbers on its own systems;
• Two-factor authentication (2FA) available to all Account holders via SMS to their registered Pakistani mobile number;
• Access controls limiting personal data access to authorised betpeo personnel on a need-to-know basis;
• Regular security audits and penetration testing of betpeo's platform infrastructure;
• Anomaly detection systems monitoring for unauthorised access attempts and suspicious account activity.

9.Your Rights Regarding Personal Data

Subject to applicable law, betpeo recognises the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data betpeo holds about you. betpeo will respond to verified access requests within a reasonable period.
• Right of Rectification: If personal data betpeo holds about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain profile information directly within your betpeo Account Settings.
• Right of Erasure: You may request deletion of your personal data where betpeo no longer has a legitimate basis for retaining it. betpeo may be unable to fully comply with erasure requests where retention is required by law (for example, KYC and financial records subject to minimum retention periods).
• Right to Restrict Processing: You may request that betpeo restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing.
• Right to Withdraw Consent: Where betpeo processes data based on your consent (such as for promotional communications), you may withdraw that consent at any time via Account Settings → Communication Preferences.
• Right to Lodge a Complaint: If you believe betpeo has processed your personal data unlawfully, you have the right to raise a complaint with betpeo's support team in the first instance, and thereafter to seek recourse through applicable legal channels.

To exercise any of the above rights, please contact betpeo's support team. Email address: [email protected] (plain text — not a clickable link). betpeo will acknowledge privacy-related requests within 48 hours and provide a substantive response within 30 days of the request.

10.Children's Privacy

betpeo's services are strictly for users aged 18 years or older. betpeo does not knowingly collect, process, or retain personal data from individuals under the age of 18. betpeo's registration process requires date of birth submission and identity verification specifically to prevent minors from accessing the platform.

If betpeo becomes aware that personal data has been collected from an individual who is under 18, betpeo will immediately close the relevant Account, forfeit any balance in accordance with its Terms, and securely delete the associated personal data. If you have reason to believe that a minor has registered at betpeo, please contact betpeo's support team immediately.

11.Changes to This Privacy Policy

betpeo reserves the right to update or amend this Privacy Policy at any time to reflect changes in betpeo's data processing practices, applicable law, or platform functionality. Where changes are material, betpeo will notify registered players via email to their registered address or via a prominent notice on the betpeo platform prior to the changes taking effect.

Your continued use of the betpeo platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. The current version of this Privacy Policy is always available at betpeo.vip/privacy-policy.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betpeo's handling of your personal data, please contact betpeo's support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the betpeo platform after logging in to your Account
• Response time: betpeo acknowledges privacy requests within 48 hours and provides a substantive response within 30 days

For formal data access or erasure requests, betpeo may require identity verification before processing the request to ensure that personal data is disclosed only to the rightful Account holder.